Staying Safe Online with Your Bank Accounts

Oct 7, 2025 | 2 Minute Read

Staying Safe Online With Your Bank Accounts

In today’s digital world, online banking provides convenience and accessibility, but it also requires vigilance to protect personal and financial information. Cybersecurity threats continue to evolve, making it essential for customers to take proactive steps to safeguard their accounts. North Brookfield Savings Bank prioritizes secure banking and offers robust fraud detection features to help customers in Central and Western Massachusetts maintain safe banking practices.

Best Practices for Secure Online Banking

Protecting financial information begins with adopting strong security habits. Key steps include the following:

  • Use Strong Passwords: Create unique, complex passwords that combine letters, numbers, and symbols. Avoid using easily guessed information such as birthdays or names.
  • Enable Multi-Factor Authentication (MFA): Adding an extra layer of security ensures that even if a password is compromised, unauthorized access is prevented.
  • Monitor Account Activity Regularly: Frequently reviewing transactions can help detect fraudulent activity early.
  • Avoid Public Wi-Fi for Banking: Unsecured networks increase the risk of data Use a private, password-protected connection whenever possible.
  • Beware of Phishing Scams: Cybercriminals attempt to steal personal information through fraudulent emails, texts, and phone Always verify the legitimacy of messages before clicking links or sharing sensitive data.

North Brookfield Savings Bank’s Security Features

North Brookfield Savings Bank is committed to providing customers with advanced security features. These include:

  • Secure Online and Mobile Banking: Encrypted access protects sensitive information during transactions. Secure accounts can give you peace of mind and prevent hassle.
  • Real-Time Fraud Monitoring: Automated systems detect suspicious activity and notify customers immediately.
  • Card Controls and Alerts: Customers can set up transaction alerts and temporarily lock their debit cards if unauthorized use is suspected.
  • Encrypted Transactions: Banking platforms use the latest encryption technology to protect customer data.
  • Dedicated Customer Support: Fraud specialists assist customers with concerns and security-related inquiries.

Recognizing & Preventing Fraud

Understanding common fraud tactics helps customers take preventive measures. Key fraud detection strategies include:

  • Identifying Fake Emails and Websites: Look for misspellings, urgent requests, and unfamiliar senders when assessing potential scams.
  • Avoiding Unsolicited Requests for Personal Information: Banks will never ask for login credentials or account numbers via email or text.
  • Using Secure Payment Methods: Avoid sharing payment details with unknown vendors and opt for secure payment platforms when shopping online.
  • Verifying Unexpected Requests: If an email or phone call claims to be from the bank, contact the bank directly using official contact information.

Steps to Take If Fraud Occurs

Despite precautions, financial fraud can still happen. If suspicious activity is detected, take the following steps:

  • Report the Issue Immediately: Contact North Brookfield Savings Bank’s fraud department for assistance.
  • Freeze or Lock Compromised Accounts: Temporarily halting account access can prevent further unauthorized transactions.
  • Update Security Information: Change passwords and enable stronger security measures.
  • Monitor Financial Statements: Continue reviewing account activity to ensure no additional fraudulent transactions occur.

Safe Banking for a Secure Future

Practicing safe banking habits and utilizing security features provided by North Brookfield Savings Bank can help customers protect their financial information. By staying informed and proactive, online banking remains a secure and convenient way to manage accounts in Central and Western Massachusetts.

For additional security resources and fraud prevention tips, contact North Brookfield Savings Bank to speak with a representative today or visit our Security Center.