To Our Valued Customers & Communities:
I think you will agree that there is something special and distinct about North Brookfield Savings Bank. I see it reflected in the photographs in this Annual Report and I am fortunate to see it every day at work.
What I see, is a dedicated group of employees that truly enjoy working with you, our customers, and at North Brookfield Savings Bank. They are the heart and soul of this Bank; and are the key to our continuing success.
In 2018, the Bank grew in all areas while maintaining high credit standards and capital. We ended the year with $314,057,000 in Total Assets and Capital of $35,689,000. All of this was accomplished in the face of increasing competition from fintechs and other non-bank financial institutions.
To better serve our customers, the Bank redesigned its website, making it more streamlined and easier to navigate. We added a comprehensive Security Center to help you protect yourself with various resources on Cybersecurity Awareness, Fraud, Scams, and Identity Theft. Customers can safely and securely apply online for all of our lending products, from consumer loans to residential mortgage loans and business loans. While we enjoy and remain committed to providing outstanding in-person service, we recognize that the convenience of applying online for loans and banking online wherever and whenever you want is an important feature.
We continually push ourselves to excel in providing our customers with the best banking options. In 2018, North Brookfield Savings Bank was recognized by Banking Choice Awards for Central Massachusetts, placing FIRST in all categories: Overall Quality, Customer Service, Technology & Tools, and Community Contribution. None of this would have been possible without the dedication of our employees. Because we care about providing quality service, and making connections with our customers and communities, it was essential for us to define who we are and what we stand for.
We established a Core Values committee to define a set of values that we believe the Bank and its employees embody and should continue to uphold every day for our communities and customers. These Core Values illustrate who we are, what we stand for and what we are all about. These are not values that change from time to time, person to person, but rather they are the foundation of our Bank. It is the “something special” that makes us unique and serves to differentiate us. Our Core Values will lead us into the future, continuing our mission to be the bank where people want to bank.
We thank you, our customers, for your loyal support. Your business enables us to show we care by supporting our communities, providing jobs, and assisting with economic growth. Banking locally helps us all to care for our communities.
Thank you, to the Board of Trustees and all the North Brookfield Savings Bank employees, for making 2018 another successful year.
Donna L. Boulanger
President & Chief Executive Officer