Report Fraud and Scams

If you find yourself a victim of financial fraud or theft, we have gathered information on where and how to report the suspicious activity.

We also encourage you to contact North Brookfield Savings Bank immediately to report any fraud or scams by calling 866-711-6272 or by visiting any branch location. We are always here to help.


Identity Theft

Organization to NotifyWebsiteTelephone
Federal Trade CommissionIdentityTheft.gov1-877-438-4338


Mail Fraud

Organization to NotifyWebsiteTelephone
U.S. Postal Inspection Servicepostalinspectors.uspis.gov1-800-275-8777
Massachusetts Attorney General's Officemass.gov1-617-727-8400


Internet Fraud

Organization to NotifyWebsiteTelephone
Federal Trade Commissionftccomplaintassistant.gov1-202-326-2222
Massachusetts Attorney General's Officemass.gov1-617-727-8400
FBI Internet Crime Complaint Center (IC3)


Email Scams

To report phishing or spoofing

Organization to NotifyWebsite or EmailTelephone
Federal Trade Commission
Forward the spam email
Federal Bureau of Investigation
Company AffectedForward the spam email to the
company that is being spoofed


Telephone Fraud

Organization to NotifyWebsiteTelephone
Federal Trade Commissionftccomplaintassistant.gov1-202-326-2222
Massachusetts Attorney General's Officemass.gov1-617-727-8400


Social Security Fraud

Organization to NotifyWebsiteTelephone
Social Security Administration
Office of the Inspector General


Elder Financial Exploitation

Organization to NotifyWebsiteTelephone Elder Abuse 1-800-922-2275




North Brookfield Savings Bank Recommends Ways to Avoid Fake Check Scams

Check scams are gaining in popularity and are more increasingly difficult to detect. There are many variations of the “fake check scam”, but the common link between all of them is a stranger proposing to send the victim a check and have the victim wire money in return. The stranger may be someone offering to buy something you advertised for […]

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NBSB Warns Older Americans about Grandparent Scam

The next time you receive a frantic call from someone saying they are your family member or grandchild and they are desperately asking for money, make sure it’s actually your grandchild who’s calling. The “grandparent scam,” is a form of financial abuse that deliberately targets older Americans using impersonation tactics. To commit this scam, which is also known as a […]

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The Equifax Data Breach Settlement – What You Need to Know

In September 2017, Equifax announced a data breach that exposed the personal information of approximately 147 million people. The company has agreed to a global settlement with the Federal Trade Commission and the Consumer Financial Protection Bureau, which includes up to $425 million to help consumers affected by the data breach. If your data was impacted by the Equifax data […]

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NBSB’s Recommended Tips for Protecting Yourself Online

Every year, millions of consumers fall victim to cybercrime. North Brookfield Savings Bank recommends the following tips to help keep your information safe online:   Keep your computers and mobile devices up to date. Having the latest security software, web browser, and operating system are the best defenses against viruses, malware, and other online threats. Turn on automatic updates so […]

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NBSB Provides Tips for Preventing Financial Abuse Among Elderly

In an effort to stop financial fraud that victimizes senior citizens, North Brookfield Savings Bank is offering some helpful guidelines. Every year, millions of senior citizens are victims of financial fraud. In fact, studies show elder financial abuse costs seniors approximately $2.9 billion annually. NBSB is urging older customers and their trusted caregivers to safeguard all personal information and stay […]

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NBSB’s Recommended Ways to Protect Your Mobile Device

Your mobile device provides convenient access to your email, bank and social media accounts. Unfortunately, it can potentially provide the same convenient access for criminals. North Brookfield Savings Bank recommends following these tips to keep your information – and your money – safe.   Use the passcode lock on your smartphone and other devices. This will make it more difficult […]

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