Fraud Detection Center
Your card is protected by our Fraud Detection Center.
Fraud Detection Center:
Report a Lost or Stolen Card
Fraud can hit anytime but you’re protected. North Brookfield Savings Bank has a 24 hour fraud monitoring service on all debit cards issued. Our Fraud Detection Center helps to protect your card against the increasingly savvy perpetrators of debit card fraud.
The Fraud Detection Center recognizes potentially fraudulent transactions on your debit card and may contact you by phone to verify any suspicious activity. If you receive a call, you may be prompted to enter or provide specific information for authentication purposes. Your debit card may be temporarily blocked at this time to prevent any fraudulent activity from processing through to your account. Analysts will leave you a message if they cannot reach you immediately. The block will be removed when you have confirmed the transaction(s) are legitimate.
Your card may also be blocked at times for a certain merchant or country if we are experiencing high volumes of fraud in these particular areas. Please notify us if you are planning on traveling so we can take the necessary measures to prevent any inconvenience to you.
It is always a best practice to monitor your account for any suspicious activity and contact us as soon as possible if you suspect fraud. Feel free to contact us with any questions or concerns you may have at 866-711-6272. We are here to help.