NBSB Recognized for Community Commitment with Banking Choice Award

North Brookfield Savings Bank takes first place in Community Contribution for Central MA.


North Brookfield Savings Bank’s roots run deep in its local communities and they have always held strong to the importance of being a source of support for their neighborhoods. In fact, “Community Support” is one of their five core values established by the Bank. That is why North Brookfield Savings Bank was pleased to be notified that the local, community-focused Bank had been recognized as the #1 leader in Community Contribution for Central Massachusetts at the annual Banking Choice Awards.


The Banking Choice Awards are presented annually by American Business Media, publishers of “Banking New England,” and Rivel Banking Benchmarks. The Banking Choice Awards are based upon the results of the Rivel Banking Benchmarks, the largest and most comprehensive measure of banking customer experience in the world. The benchmarks are conducted independent of any financial institution biannually by Rivel, a pioneer in the online measurement and tracking of customer experience for banking institutions.


To track and measure customer experience, 281 financial institution’s customers were surveyed across the state of Massachusetts; conducting 11,099 interviews, and generated 313,842 reviews. This data was used to determine how customers rate their bank, and how those ratings compare to direct competition.


“All of us at North Brookfield Savings Bank are proud of this accomplishment of being recognized as the #1 bank in Central Massachusetts for Community Contribution. As a local neighborhood bank that is committed to supporting our communities and living our core values every day, this is truly a great honor,” said North Brookfield Savings Bank President and CEO Donna Boulanger.


North Brookfield Savings Bank consistently shows their dedication to supporting their communities through donations, volunteerism, and educational opportunities. A small selection of recent contributions from the Bank are a recent Homebuyers Night Webinar, food pantry donations, $10,000 worth of Scholarships for local High School seniors, and a Financial Literacy presentation aimed at protecting older community members from fraud, scams, and identity theft.


Recently the Bank released their 2019 Annual Report which was fittingly themed “Neighbors helping Neighbors”, displaying the various ways the Bank gives back to local communities through charitable giving and outreach efforts, as well as support of their local business communities.


“In addition to the Bank’s monetary contributions made, we have a fantastic group of employees who are committed and enthusiastic about providing our neighborhoods with community support,” said Andrea Healy, Chief Administrative and Human Resources Officer. “We are continually impressed by their generosity and caring nature when it comes to giving back. Many of our employees sit on committees and serve as board members of organizations and non-profits in order to support their operations. Our employees are the heart and soul of the Bank and their commitment is what makes these accomplishments possible.”


It is through these efforts and many more that North Brookfield Savings Bank and its employees upholds and embodies their core values of Supporting our Communities, Embracing Teamwork, Committing to Excellence, Acting with Integrity, and Sharing Kindness.