North Brookfield Savings Bank Announces Promotions of Officers
(L to R top row): Senior Vice President/ Senior Commercial Lender Rick Egan, Senior Vice President/ Director of Mortgage Lending and Business Development Frank Amato, Vice President/ Residential Lending Manager Caitlin Burns, Vice President/ Portfolio Manager and Commercial Credit Analyst Pamela Kozlik.
(L to R bottom row): Vice President/ Marketing Manager Caitlin O’Connor, Assistant Vice President/ Loan Servicing Manager Samantha Hammond,Assistant Vice President/ Assistant Consumer Loan Manager and Belchertown Branch Manager Warren Izyk, Assistant Vice President/ Senior Mortgage Underwriter Michael Terlalis
Excellence is a value that North Brookfield Savings Bank holds in high regard and recently eight Bank employees were recognized for their commitment to excellence, their dedication to the Bank’s customers and the Bank’s overall success. North Brookfield Savings Bank is pleased to announce the officer promotions of Rick Egan, Frank Amato, Caitlin Burns, Pamela Kozlik, Caitlin O’Connor, Samantha Hammond, Warren Izyk, and Michael Terlalis following the Bank’s Annual Meeting.
“We are so pleased to announce these very well-deserved promotions and to have these driven individuals continue to grow with North Brookfield Savings Bank,” said North Brookfield Savings Bank President and CEO Donna Boulanger. “They all have continually shown that they embody the Bank’s values of excellence, integrity, kindness, teamwork, and support of our communities. Their commitment to providing valuable support and service to our customers, while contributing to the Bank’s overall success makes all the difference and that is why we are proud to have them represent the Bank in an Officer role. I know they will continue to be great assets to our North Brookfield Savings Bank team and to our customers.”
Rick Egan, of Ashburnham, has been promoted to Senior Vice President, Senior Commercial Lender. Egan will be responsible for managing and leading the Commercial Lending Team, developing new and existing commercial lending relationships, informing business customers on available lending products and helping borrowers achieve their financial goals. He will work closely with the senior management team to help the Bank to reach their strategic goals.
Egan joined North Brookfield Savings Bank’s Business Center team in 2012 as Assistant Vice President/Commercial Loan Officer and most recently served as Vice President/Senior Commercial Loan Officer. He has more than 25 years of professional banking experience and is a graduate of the New England School of Advanced Commercial Lending and the Massachusetts Bankers School for Financial Studies.
Egan serves on the Board and the Loan Committee of the Quaboag Valley Business Assistance Corporation (BAC) and Community Development Corporation; is active with the Quaboag Hills Chamber of Commerce and the Central Mass South Chamber of Commerce, and also services on the Finance Committee for the East Quabbin Land Trust. He enjoys helping
“I look forward to helping small businesses while continuing to build relationships with people and investors throughout Central and Western Massachusetts,” said Senior Vice President, Senior Commercial Lender Rick Egan. “I am thankful for the recognition of my promotion and that I get to work closely with our skilled and enthusiastic commercial lending team every day to help local people to accomplish their business financial goals. That is what it truly is all about.”
To reach Rick Egan, Senior Vice President, Senior Commercial Lender, call 508-344-7434 or email email@example.com for your lending inquiries.
Frank Amato, of Longmeadow, has been promoted to the role of Senior Vice President, Director of Mortgage Lending and Business Development. In his new role, he will continue to manage the residential mortgage department and assist customers with their home buying goals. In addition, he will further develop and manage the North Brookfield Savings Bank business development program in order to cultivate new prospective customers and build relationships in the Bank’s communities.
Amato holds a Bachelor’s Degree in Finance from Stonehill College and is licensed by the Nationwide Mortgage Licensing System, NMLS License ID# 204101. Previous to joining North Brookfield Savings Bank, he successfully managed a team of loan officers and originated loans as the Assistant Sales Manager at Citizens Bank. Prior to that he was a Vice President of Production and Senior Loan Officer at 1st Alliance Lending where he oversaw the sales and processing teams to ensure high quality customer service was provided and origination practices were met.
“I am very happy for this promotion and my continued growth with NBSB,” said Senior Vice President, Director of Mortgage Lending & Business Development Frank Amato. “Helping customers, answering their questions, and putting them at ease as they traverse the home buying or refinancing process is something that I not only enjoy doing, but I take a great deal of pride in. It is important to me that our customers feel confident and taken care of when they put their trust in us, especially with an important life moment like purchasing or refinancing a home.”
To reach Frank Amato, Senior Vice President, Director of Mortgage Lending & Business Development, call 508-637-7435 or email firstname.lastname@example.org for your lending inquiries.
Caitlin Burns, of West Brookfield, has been promoted to Vice President, Residential Lending Manager. She began her career at North Brookfield Savings Bank as a Loan Servicing Representative and through career advancements has since held various titles, with her most recent title being Assistant Vice President and Underwriter/Closer. She holds a Bachelor of Science in Business Administration from Worcester State University and is licensed by the Nationwide Mortgage Licensing System, NMLS License ID# 968666.
In her new position, Burns will be responsible for overseeing the residential mortgage department in the origination, underwriting and servicing of all mortgage loans, as well as ensuring residential lending policies and procedures best serve the bank and its customers.
“I am extremely happy to continue my career with North Brookfield Savings Bank and to serve the local communities I also call home. I really enjoy working with our experienced and motivated mortgage lending team to ensure we always provide our customers with the best possible mortgage financing experience from start to finish,” said Vice President, Residential Lending Manager Caitlin Burns. “Our customers put their trust in us and we take that very seriously. So it is important to all of us as individuals and as a team to make sure that along every step of the financing process that our customers get the attention and service that they need.”
To reach Caitlin Burns, Vice President / Residential Lending Manager, call 508-637-7412 or email cburns@banknbsbcom for your lending inquiries.
Pamela Kozlik, of Ware, has been promoted to Vice President, Portfolio Manager and Commercial Credit Analyst of North Brookfield Savings Bank. She joined the Bank in 2011 and quickly made advancements as she displayed her commitment to the Bank’s customers and mission. Throughout Kozlik’s career with NBSB she has held various positions including most recently as Assistant Vice President/Portfolio Manager and Commercial Credit Analyst. Before her work with North Brookfield Savings Bank, she worked as an Instructional Supervisor in the Supportive Learning Services Department of American International College. Kozlik holds a Bachelor of Science in Business Administration from Western New England University and has completed lending and commercial credit training through the Massachusetts Bankers Association.
In her new role, Kozlik will be responsible for managing and monitoring the commercial lending exception managed portfolio. In addition, she will continue to conduct high-level analyses on business loans, support existing financing relationships and review new business loan opportunities.
“I enjoy working at a local, community-focused bank and have appreciated all of the recognition I have received over the years for my work. I welcome the additional responsibility this new position brings and look forward to continuing to learn and grow in order to contribute to the Bank’s success,” said Vice President, Portfolio Manager and Commercial Credit Analyst Pam Kozlik. “I feel fortunate to work with a great team in the commercial lending department who shares the same enthusiasm and commitment to supporting our local business owners and communities.”
To reach Pamela Kozlik, Vice President / Portfolio Manager / Commercial Credit Analyst, call 508-637-7506 or email email@example.com
Caitlin O’Connor, of North Brookfield, has been promoted to Vice President, Marketing Manager. O’Connor has been in the marketing and design industry for more than 16 years, with 11 years of experience within the financial sector. She is a graduate from Mount Ida College. She joined the Bank’s marketing department in 2009 as a Marketing Assistant and was quick to show her value as a dedicated, innovative and community focused team member. Most recently, she served as NBSB’s Assistant Vice President / Marketing Manager.
In her role, she is responsible for planning and organizing all marketing-related functions including advertising, public relations and corporate relations. In addition, she ensures the Bank’s mission and values are conveyed to the public through marketing and community outreach efforts. Prior to joining NBSB, she held the role of Marketing Manager at the Worcester Center for Crafts.
O’Connor is a tried and true local at heart, contributing to the Bank’s local communities in various ways presently and throughout the years. Most recently, she serves as a Board Member for the Hearts for Heat North Brookfield Chapter, an organization that offers heating assistance to North Brookfield residents in need.
“I am thankful for this recognition and the opportunity to continue my career path with North Brookfield Savings Bank,” said Vice President, Marketing Manager Caitlin O’Connor. “There is something very special about being able to work and live within the same community and I am incredibly grateful for the chance to work with such an amazing group of individuals here. They genuinely care about really helping our customers and community members, and they are committed to upholding the Bank’s values. Because of that, our customers receive the best service, our communities receive strong support, the Bank has success, and we are able to stay connected to our customers to continue to help them on their financial journey.”
To reach Caitlin O’Connor, Vice President / Marketing Manager, call 508-637-7444 or email firstname.lastname@example.org
Samantha Hammond, of Leicester, has been promoted to Assistant Vice President, Loan Servicing Manager. She joined North Brookfield Savings Bank in 2014 when Family First Bank merged with North Brookfield Savings Bank and most recently served as the Senior Loan Servicing Representative. Hammond has 6 years of experience in the banking industry and is a graduate of Holyoke Community College.
In her new role, Hammond is responsible for overseeing the Bank’s loan servicing department, managing the day to day operations, and carefully reviewing loans that have been booked to confirm accuracy and meet regulation requirements. In addition, she works closely with the North Brookfield Savings Bank residential lending and retail banking departments to ensure lending customers receive prompt communication, excellent service and an overall positive experience throughout the lending process.
“I am grateful for the growth and learning opportunities I have been given at North Brookfield Savings Bank. It is great to work for a community bank that appreciates and acknowledges the hard work of its employees,” said Assistant Vice President, Loan Servicing Manager Samantha Hammond. “Our Bank’s loan servicing team is so thorough and skilled at what they do. It is a pleasure to work alongside them every day as we help customers through the financing process.”
To reach Samantha Hammond, Assistant Vice President / Loan Servicing Manager, call 508-637-7409 or email email@example.com
Warren Izyk, of Ware, has been promoted to Assistant Vice President, Assistant Consumer Loan Manager and Belchertown Branch Manager. He joined North Brookfield Savings Bank in 2006 as a teller, quickly proving that he was committed to NBSB’s customers, communities, his growth and the Bank’s overall success. Izyk most recently served as the Bank’s Belchertown Branch Manager and as an instrumental team member of the Consumer Lending Team in his role as Assistant Consumer Loan Manager.
In his new role, Izyk will manage the everyday operations of Belchertown Branch location and continue to assist both retail and consumer loan customers, listening to their deposit banking or lending needs, and serving them to reach their financial goals. Additionally, he will work closely with the NBSB retail and consumer lending teams to contribute to the continued goal of providing an excellent banking experience for the North Brookfield Savings Bank’s customers throughout their entire banking transaction.
“Helping our customers, making them feel taken care of, whether it is for a retail or lending need, is really important to me. Our retail and lending teams work really well together to ensure we give our customers a fluid and positive experience when they come to us for financial products or advice,” said Warren Izyk, Assistant Vice President, Assistant Consumer Loan Manager and Belchertown Branch Manager. “The recognition I have received for my work and dedication is greatly appreciated.”
To reach Warren Izyk, Assistant Vice President / Branch Manager / Assistant Consumer Loan Manager, call 508-637-7484 or email firstname.lastname@example.org for your lending inquiries.
Michael Terlalis, of Ashford, CT, has been promoted to Assistant Vice President, Senior Mortgage Underwriter. He joined North Brookfield Savings Bank in 2017 as a Mortgage Loan Processor and quickly displayed his commitment to providing support and a smooth mortgage experience to our customers as they obtained a mortgage. His most recent role with the Bank was as Senior Mortgage Underwriter.
In his new role, Terlalis will take on increased responsibility within the mortgage lending department. He will primarily focus on assisting customers throughout the process of applying and obtaining a mortgage. Terlalis will be responsible for verifying, reviewing, evaluating and preparing mortgage loans for approval and loan commitment, and additionally, for processing and preparing loans for closing.
Terlalis holds a Bachelor of Science degree in Accounting from Central Connecticut State University, is a Certified Master Mortgage Underwriter through the National Association of Mortgage Underwriters and is licensed by the Nationwide Mortgage Licensing System, NMLS License ID# 1039303.
“I am happy to continue my career with North Brookfield Savings Bank and I am thankful for the opportunities I have been given since I joined the Bank,” said Michael Terlalis, North Brookfield Savings Bank Senior Mortgage Underwriter. “I enjoy working with our Mortgage Center Team members as we help customers to explore their financing options and reach their home financing goals.”
To reach Michael Terlalis, Assistant Vice President / Senior Mortgage Underwriter, call 508-637-7413 or email email@example.com for your lending inquiries.