NBSB Announces Promotions of Mortgage Lending Team Members

Vice President / Director of Mortgage Lending and Business Development Frank Amato, Assistant Vice President/ Residential Lending Manager Caitlin Burns, Senior Mortgage Underwriter Michael Terlalis

North Brookfield Savings Bank is pleased to announce the promotions of Frank Amato, Caitlin Burns, and Michael Terlalis, members of the Bank’s Mortgage Center team, with their primary office location at 35 Summer Street, North Brookfield, MA.

“Frank, Caitlin and Mike all have vast experience within the mortgage lending field and a comprehensive background in customer service,” said North Brookfield Savings Bank President and CEO Donna Boulanger. “They strengthen our Mortgage Center team, ensuring we provide our customers looking to finance a home with the best lending experience, from start to finish. They are most definitely an asset to our customers and the NBSB family.”


Frank Amato, of Longmeadow, has been promoted to the role of Vice President, Director of Mortgage Lending & Business Development. He began his career with the North Brookfield Savings Bank in 2018 as Vice President, Residential Lending Manager. He quickly demonstrated himself to be a valuable addition to the Mortgage Center team and a respected and appreciated resource to the customers of the area.

In his new role, he will continue to manage the residential mortgage department and assist customers with their home buying goals. In addition, he will further develop and manage the North Brookfield Savings Bank business development program in order to cultivate new prospective customers and build relationships in the Bank’s communities.

Amato holds a Bachelor’s Degree in Finance from Stonehill College and is licensed by the Nationwide Mortgage Licensing System, NMLS License ID# 204101. Previous to joining North Brookfield Savings Bank, he successfully managed a team of loan officers and originated loans as the Assistant Sales Manager at Citizens Bank. Prior to that he was a Vice President of Production and Senior Loan Officer at 1st Alliance Lending where he oversaw the sales and processing teams to ensure high quality customer service was provided and origination practices were met.

“I am happy to be recognized with this promotion. I look forward to continue to work with our community members to help make their dreams of homeownership possible,” said NBSB Vice President / Director of Mortgage Lending & Business Development, Frank Amato. “I am also eager to take on the responsibility of business development program and look forward to further growing North Brookfield Savings Banks relationship within our communities.”

To reach Frank Amato, Vice President, Director of Mortgage Lending & Business Development, call 508-637-7435 or email email Frank for your lending inquiries.


Caitlin Burns, of West Brookfield, has been promoted to Assistant Vice President / Residential Lending Manager. She began her career at North Brookfield Savings Bank as a Loan Servicing Representative and through career advancements has since held various titles, with her most recent title being Assistant Vice President and Underwriter/Closer. She holds a Bachelor of Science in Business Administration from Worcester State University and is licensed by the Nationwide Mortgage Licensing System, NMLS License ID# 968666.

In her new position, Burns will be responsible for overseeing the residential mortgage department in the origination, underwriting and servicing of all mortgage loans, as well as ensuring residential lending policies and procedures best serve the bank and its customers.

“I look forward to growing in my new role and taking on the additional responsibility as Residential Lending Manager. I love to help customers along their home financing journey and I always aim to give them the best possible lending experience,” said Caitlin Burns, Assistant Vice President and Residential Lending Manager of NBSB. “As a local myself, I enjoy helping those within our communities, whether it be through a lending based connection or through community outreach.”

To reach Caitlin Burns, Assistant Vice President / Residential Lending Manager, call 508-637-7412 or email email Caitlin for your lending inquiries.


Michael Terlalis, of Ashford, CT, has been promoted to Senior Mortgage Underwriter. He began his career at North Brookfield Savings Bank as a Mortgage Loan Processor in 2018.

In his new role, Terlalis will focus largely on offering support to customers throughout the process of obtaining a mortgage, as well as verifying, reviewing, evaluating and preparing mortgage loans for approval and loan commitment. In addition, he will be responsible for processing and preparing loans for closing.

Terlalis holds a Bachelor of Science degree in Accounting from Central Connecticut State University, is a Certified Master Mortgage Underwriter through the National Association of Mortgage Underwriters and is licensed by the Nationwide Mortgage Licensing System, NMLS License ID# 1039303.

“I enjoy working with the Mortgage Center team at North Brookfield Savings Bank and interacting with our customers as they explore their financing options. It is great to be a part of a person’s home buying or refinancing experience and to provide them with the tools they need to make their goals become reality,” said Michael Terlalis, North Brookfield Savings Bank Senior Mortgage Underwriter. “I am very happy for this recognition and look forward to continuing my growth with the team and the Bank.

To reach Michael Terlalis, Senior Mortgage Underwriter, call 508-637-7413 or email email Michael for your lending inquiries.


Amato, Burns and Terlalis are currently members of the Quaboag Hills Chamber of Commerce, the Central Massachusetts South Chamber of Commerce, the Worcester Regional Chamber of Commerce and the Three Rivers Chamber of Commerce.