Your account is protected with FraudWatch® PLUS.
Report a Lost or Stolen Card
Fraud can hit anytime but you’re protected. North Brookfield Savings Bank has a 24 hour fraud monitoring service on all debit cards issued which helps to protect you against the increasingly savvy perpetrators of debit card fraud. That’s because the debit cards we issue are protected by FraudWatch® PLUS.
FraudWatch® PLUS recognizes potentially fraudulent transactions on your debit card and may contact you by phone to verify any suspicious activity. Your debit card may be temporarily blocked at this time to prevent any fraudulent activity from processing through to your account. FraudWatch® PLUS analysts will leave you a message if they cannot reach you immediately. The block will be removed when you have confirmed the transaction(s) are legitimate.
Your card may also be blocked at times for a certain merchant or country if we are experiencing high volumes of fraud in these particular areas. Please notify us if you are planning on traveling so we can take the necessary measures to prevent any inconvenience to you.
With FraudWatch® PLUS:
- Trained analysts watch for suspicious transaction activity on your behalf, 24 x 7, 365 days a year.
- You will be contacted immediately by an experienced fraud analyst to verify the authenticity of your card transactions, if warranted.
So, if you ever get a call from “Fraud Prevention Services,” know that our people are doing their job and preventing potential misuse of your card.
It is always a best practice to monitor your account for any suspicious activity and contact us as soon as possible if you suspect fraud. Feel free to contact us with any questions or concerns you may have at 866-711-6272. We are here to help.