Coronavirus Resource Center

We’re here to help you, always.

Our Plan Moving Forward   |   Remote Banking Options   |  Business Resources   |   Mortgage Assistance   |   Our Safety Measures 

Fraud Awareness   |   Stimulus Checks   |   CDC Resources     Employee Care   |    Valuable Resources   |   Families First Resources

Our customers, employees and communities are important to us, as is their safety and health. As we begin to move forward, we want you to know we are still here to help you with all of your banking needs. This resource center provides guidance, accurate resources, helpful information, details about the protective measures we are taking, and our plans for moving forward. Please continue to visit this page for frequent updates.

We are still here to help you with all of your banking needs. If your banking is not able to be completed through the drive-up, appointments can be scheduled by calling 866-711-6272. However, we encourage use our drive-ups and remote banking options when possible. If you find yourself experiencing financial difficulties as a result of COVID-19, we encourage you to contact us to see how we may be of assistance.

Our Plan for Moving Forward  Frequently Asked Questions  Contact Us. We're Here to Help


CDC: About COVID-19

At a quick glance you can learn everything you need to know about COVID-19 and how to protect yourself. Learn more about COVID-19.


CDC: If You're Sick

Learn the advice the CDC has for those who are sick or caring for someone who is sick. Learn more about what to do if you are sick.


CDC: Stop the Spread

Learn the CDC’s recommended ways to fight the spread of germs. Learn more how to help stop the spread.


CDC: Symptom Checker

Use the CDC’s Coronavirus Symptom Checker Tool to learn more about symptoms to watch for. Learn more about symptoms.

Our Plan for

Moving Forward, Safely Together

As we begin moving forward together as a community, we want you to know that North Brookfield Savings Bank will continue to serve you with our excellent service and products that help you to reach your financial goals. As an essential business we have always remained open throughout the pandemic, serving our customers in modified ways, and we are happy to continue to serve our customers. We know this has not been easy and we want to thank you for your patience.

That is why, with much thought and careful planning, we have developed a phased plan for moving forward. This plan can change as federal, state and local guidance evolve. We are hopeful that by implementing our well-considered approach that we can favorably contribute to the improvement of our communities overall health.

We want to be transparent and share with you what that plan will look like, giving you a chance to digest the upcoming new ways of doing your banking. We understand that some of the new standards we have planned may be slightly unfamiliar or uncomfortable at first while we all adjust together. However we put these carefully considered measures into our phased plan to protect the safety of our customers, employees, and community as a collective whole.

Learn more and stay updated on our plan for moving forward safely together.

View Our Plan for Moving Forward

Let us help you

Remote Banking Learning Lessons

We understand that using remote banking options like Online Banking, Bill Pay, our Mobile Banking app or Mobile Check Deposit may not be the most familiar or comfortable way to do your banking transactions. We are here to help you get comfortable with these easy-to-use options, get you signed up for services, give you personalized assistance over the phone, or demonstrations by virtual conference.

Contact us today to schedule your Remote Banking Lesson with a NBSB Banker.

Call 508-867-1322 or email customersupport@banknbsb.com.

Contact us during regular business hours or email after hours for a response on the next business day. Please do not email confidential or sensitive information.

Remote Banking Options
Available to You

Although we are taking every precaution to protect the health and safety of our customers, we want to remind you and encourage you to take advantage of the convenient remote banking options available.

FREE Online Banking and Bill Pay: Check balances, view transaction details, transfer funds, set-up and pay your bills from one convenient and secure place. Learn more or sign up.

FREE Mobile Banking with Mobile Check Deposit: Once you have Online Banking, you can download the NBSB Mobile Banking app to securely access your accounts, check balances, view transactions and transfer funds. With FREE Mobile Check Deposit you can also deposit checks using your phone’s camera. Learn more or download the app.

Debit & ATM Cards: With a NBSB Debit Mastercard, you can make purchases anywhere you see the Mastercard logo, and your debit and ATM card lets you access cash from any ATM. To request a debit card please call us at 866-711-6272. Learn more.

ATMs: All North Brookfield Savings Bank ATMs will still be available for cash withdrawals and deposits. We have an ATM at each of our locations. View locations.

Telephone Banking at 1-800-433-3781: Easily check account balances, verify deposits and transactions, transfer funds, and more. Learn more.

APPLY ONLINE: You can apply for your mortgage or consumer loan or get started with the deposit application process from the comfort of your home. Apply online in minutes!

If you have any questions or want assistance with these options, we welcome you to call us at 866-711-6272.

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WE'RE HERE TO HELP YOU. CONTACT US.
We can help you stay connected

Stimulus Checks

Learn about who is eligible for a stimulus check, how much you will receive, when it will arrive, how you will receive it and more.

Check on the status of your stimulus check.

Visit our Stimulus Check FAQs to get some answers.

Learn more

Precautionary Measures We Are Taking

We have preventive measures in place to reduce the possibility that our operations are significantly affected by the Coronavirus, including:

  • All branches will offer DRIVE UP SERVICES ONLY during regular business hours. All lobbies will be temporarily closed to walk in service. 
  • Monitoring of potential outbreaks
  • Educating employees about COVID-19, hand washing techniques and symptom recognition
  • Providing hygiene training, tools and additional supplies to employees
  • Implementing increased cleaning and sanitizing of office and work surfaces throughout the workday
  • Communicating & coordinating with critical service providers and suppliers
  • We will continue to monitor our staff and take appropriate action to reduce exposure to other employees and customers if an employee is exhibiting symptoms. We have instructed and continue to encourage all colleagues exhibiting any signs of illness to stay home.
  • We have asked our cleaning staff to be even more detailed and vigilant in disinfecting frequently touched or accessed areas.
  • We encourage “social distance” techniques to minimize contact. In addition, we kindly ask all of our customers and visitors to help us maintain a handshake-free zone at all NBSB locations.

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COVID-19 Business Resources & Programs

In order to help businesses within our communities, many of which are facing difficulties resulting from COVID-19, we have provided valuable resources below and will continue to update them periodically.

CONTACT US FOR HELP

Call our Business Center: 508-867-0710

Email our Business Team: businesscenter@banknbsb.com

Contact a Business Lender directly.


SBA Paycheck Protection Program (PPP)

As a certified SBA lender, North Brookfield Savings Bank is accepting applications for the Paycheck Protection Program, a program established to provide relief to small businesses so they can sustain their business and keep workers employed. Processing of applications can begin on April 3, 2020.

Learn more & APPLY ONLINE


SBA Economic Injury Disaster Loan Program:

The Small Business Administration (SBA) approved a Massachusetts Disaster Declaration and as a result will offer low-interest federal disaster loans to qualifying Massachusetts small businesses suffering substantial economic injury as a result of COVID-19, in order to help them meet financial obligations and operating expenses. Submit your SBA application OR Learn more.


CDC Resources for Businesses & Employers:

The CDC provides information to help you plan, prepare, and respond to coronavirus disease. Learn more.


Mass.gov Business Resources & Guidance:

Mass.gov provides information for the business community to help them to navigate the outbreak of COVID-19. Learn more.


We are here to help you. If you require any additional support through this process please contact our Business Center Team at 508-867-0709.

Contact a Business Lender

Mortgage Assistance

We know times are tough, but we are here and ready to help you navigate through the challenges you may be facing. If you are experiencing financial hardship as a result of COVID-19, we may be able to help you.

How to get help with your mortgage. To get help postponing your mortgage payments or restructuring your loan, you need to speak to a Mortgage Lender to discuss programs that may help you.

CONTACT US:

Call our Mortgage Center: 508-867-0709

Email or Mortgage Team: mortgagecenter@banknbsb.com

Contact a Mortgage Lender directly.


The Federal Housing Financing Agency provides valuable resources for those struggling with their mortgage or other housing finances.

Fannie Mae offers mortgage assistance and relief options to homeowners with a mortgage backed by Fannie Mae that are experiencing a hardship such as job loss, income loss, or sickness due to COVID-19.

Freddie Mac is extending help to homeowners with Freddie Mac-owned mortgages who are impacted by COVID-19 and as a result experiencing financial hardship.

Contact us for help
Image of couple in front of house. We're here to help.

Families First COVID-19 Service Resources Toolkit

Use this helpful guide to taking advantage of federal benefits, financial lifelines, tools and relief for Americans.

  • Individuals & Families
  • Emergency Paid Leave
  • Small Businesses
  • Medium-sized Businesses
  • Students & Educators
  • Indian Country
  • Veterans
View Guide
families first

Be Aware of Fraudsters

Fraudsters unfortunately prey on the fear of others during times of uncertainty, and the Coronavirus outbreak is no different. There have already been cases reported of fake websites and emails targeting unsuspecting victims.

If you believe you have become a victim of fraud, please visit our Security Center to report it to the appropriate organizations immediately. Learn more.

Visit the Federal Trade Commission’s site for specific coronavirus-related scam information and to keep yourself informed.

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FTC Advice

Employee Care

Our employees are at the heart of everything we do at North Brookfield Savings Bank and their health and well-being remains to be a major priority. To do our part with practicing social distancing and to proactively limit their exposure to COVID-19, we have implemented some changes to our normal routines to help protect them even further. We will also continue to offer our employees support in various ways below.

  • We recently made the choice to close our lobbies of all locations and to serve our customers through drive-up only. Although we love interacting with our customers, this will limit close, face-to-face interaction experienced by our employees.
  • Employees will work on a two week rotating schedule, with some employees working from home when possible during their scheduled home week. This will limit exposure between our employees, reducing social interaction.
  • We have instructed employees to wear gloves and face masks while performing transactions.
  • We will continue to support all employees with continued pay and benefits during this time. This will remove any chance of financial hardship on our amazing employees.
  • We are connecting daily with our employees to ensure their health, both physical and mental, is remaining strong and healthy.

We have a resilient and dedicated employees at North Brookfield Savings Bank and we thank them for their unwavering commitment to ensuring our customers continue to receive the best absolute service.

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We are always here to help.


Our friendly and experienced staff are happy to help you with any of your banking needs.

Fraud Alert: NBSB Warns About Unemployment Payment Scam

Scammers are always ready and waiting for opportunities to take advantage of people who are stressed and possibly not being as vigilant as they should be. This is especially true during times like now, when people are feeling uncertain about their financial future or what the next day may bring. That is why more now than ever, it is incredibly […]

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Local Food Pantries Receive Donations from NBSB to Support Neighbors in Need

North Brookfield Savings Bank and its employees have always been deeply connected to their local communities, offering service through various acts of volunteerism and contributions. The Bank and its valued community ambassadors are always striving to find a way to spread hope, kindness and support to those in their communities, whether it be offering an uplifting word to someone who […]

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North Brookfield Savings Bank Hires John Thomasian as Vice President / CFO & Treasurer

North Brookfield Savings Bank is pleased to announce the hire of John Thomasian as Vice President / Chief Financial Officer and Treasurer. He joins the Bank’s senior management team. “We are so pleased to welcome John to North Brookfield Savings Bank and to have him as a part of our team,” said North Brookfield Savings Bank President and CEO Donna […]

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North Brookfield Savings Bank Hires Lawrence Scalise as Vice President / Commercial Lender

North Brookfield Savings Bank is pleased to announce the hire of Lawrence Scalise as Vice President / Commercial Lender within the Business Center. “We are so pleased to announce Lawrence joining the Bank’s Business Center Team,” said North Brookfield Savings Bank President and CEO Donna Boulanger. “With his previous experience and his proven commitment to community, I am confident that […]

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COVID-19 Stimulus Check: What to Expect

The Treasury Department and the IRS have announced the distribution of economic impact payment stimulus checks. These will begin in April and will be distributed automatically, with no action required for most people. Check on the status of your stimulus check.   Visit our Coronavirus FAQ webpage for more answers to stimulus check questions.   Who is eligible? Tax filers […]

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Stay Connected To Your Banking Services with Remote Banking Options

With the necessary and important social distancing way of life continuing for the overall safety and health of our communities, many individuals and businesses are looking for alternative and innovative solutions to remain connected to one another. For North Brookfield Savings Bank, we already have in place an amazing suite of digital banking services and online features to help you […]

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