Coronavirus Resource Center

Safety is Our Top Priority


Convenient Banking Options  |  Our Safety Measures  |  CDC Resources

Fraud Awareness  |  Employee Care  |  Valuable Resources   |   Business Resources   |   Mortgage Assistance

Our communities are important to us, as is their safety and health. As the COVID-19 pandemic evolves, we want to keep you informed on the precautionary measures we are taking, as well as, make sure all of our community members have access to accurate resources. We are monitoring the daily changes of the COVID-19 outbreak and we are well prepared to respond to issues and handle any concerns that could occur as we continue to support our communities, customers and employees.

We are still here to help you with all of your banking needs. In person appointments can be scheduled by calling 866-711-6272 if the banking matter cannot be addressed through the drive-up. However, we encourage use our remote banking options available. If you find yourself experiencing financial difficulties as a result of COVID-19, we encourage you to contact us to see how we may be of assistance.

CDC: Fact Sheet

At a quick glance, get what you need to know about COVID-19.

Fact Sheet

CDC: If You're Sick

Learn the advice the CDC has for those who have contracted COVID-19.

If You're Sick

CDC: Stop the Spread

Learn the CDC’s recommended ways to fight the spread of germs.

Stop the Spread

CDC: Symptoms

Know the signs of COVID-19 to keep yourself and others safe.


Precautionary Measures We Are Taking

We have preventive measures in place to reduce the possibility that our operations are significantly affected by the Coronavirus, including:

  • All branches will offer DRIVE UP SERVICES ONLY during regular business hours. All lobbies will be temporarily closed to walk in service. 
  • Monitoring of potential outbreaks
  • Educating employees about COVID-19, hand washing techniques and symptom recognition
  • Providing hygiene training, tools and additional supplies to employees
  • Implementing increased cleaning and sanitizing of office and work surfaces throughout the workday
  • Communicating & coordinating with critical service providers and suppliers
  • We will continue to monitor our staff and take appropriate action to reduce exposure to other employees and customers if an employee is exhibiting symptoms. We have instructed and continue to encourage all colleagues exhibiting any signs of illness to stay home.
  • We have asked our cleaning staff to be even more detailed and vigilant in disinfecting frequently touched or accessed areas.
  • We encourage “social distance” techniques to minimize contact. In addition, we kindly ask all of our customers and visitors to help us maintain a handshake-free zone at all NBSB locations.


Banking Options Available to You

Although we are taking every precaution to protect the health and safety of our customers, we want to remind you and encourage you to take advantage of the convenient digital and remote banking options available.

FREE Online Banking and Bill Pay: Check balances, view transaction details, transfer funds, set-up and pay your bills from one convenient and secure place. Learn more or sign up.

FREE Mobile Banking with Mobile Check Deposit: Once you have Online Banking, you can download the NBSB Mobile Banking app to securely access your accounts, check balances, view transactions and transfer funds. With FREE Mobile Check Deposit you can also deposit checks using your phone’s camera. Learn more or download the app.

Debit & ATM Cards: With a NBSB Debit Mastercard, you can make purchases anywhere you see the Mastercard logo, and your debit and ATM card lets you access cash from any ATM. To request a debit card please call us at 866-711-6272. Learn more.

ATMs: All North Brookfield Savings Bank ATMs will still be available for cash withdrawals and deposits. We have an ATM at each of our locations. View locations.

Telephone Banking at 1-800-433-3781: Easily check account balances, verify deposits and transactions, transfer funds, and more. Learn more.

APPLY ONLINE: You can apply for your mortgage or consumer loan or get started with the deposit application process from the comfort of your home. Apply online in minutes!

If you have any questions or want assistance with these options, we welcome you to call us at 866-711-6272.


We can help you stay connected

Business Resources

In order to help businesses within our communities, many of which are facing difficulties resulting from COVID-19, we have provided valuable resources below and will continue to update them periodically.


Call our Business Center: 508-867-0710

Email or Business Team:

Contact a Business Lender directly.

SBA Economic Injury Disaster Loan Program:

The Small Business Administration (SBA) approved a Massachusetts Disaster Declaration and as a result will offer low-interest federal disaster loans to qualifying Massachusetts small businesses suffering substantial economic injury as a result of COVID-19, in order to help them meet financial obligations and operating expenses. Submit your SBA application OR Learn more.


As a certified SBA lender, North Brookfield Savings Bank is accepting applications for the Paycheck Protection Program, a new $349 billion program established to provide relief to small businesses so they can sustain their business and keep workers employed. Processing of applications can begin on April 3, 2020.

CONTACT US and submit your PPP application. Download the PPP application HERE.

About PPP: The PPP is specifically designed to help small businesses keep their workforce employed. Recent expansion of SBA Lending authorizes $349 billion for three months of 100% federally guaranteed 7(a) loans to cover payroll costs, interest on mortgage payments, rent obligations, and utilities. The loan program will be retroactive from February 15, 2020, allowing employers to rehire recently laid off employees through June, 30, 2020.

View the U.S. Chamber of Commerce Coronavirus Emergency Loans Small Business Guide and Checklist for more information.

CDC Resources for Businesses & Employers:

The CDC provides information to help you plan, prepare, and respond to coronavirus disease. Learn more. Business Resources & Guidance: provides information for the business community to help them to navigate the outbreak of COVID-19. Learn more.

We are here to help you. If you require any additional support through this process please contact our Business Center Team at 508-867-0709.

Contact a Business Lender

Mortgage Assistance

We know times are tough, but we are here and ready to help you navigate through the challenges you may be facing. If you are experiencing financial hardship as a result of COVID-19, we may be able to help you.

How to get help with your mortgage. To get help postponing your mortgage payments or restructuring your loan, you need to speak to a Mortgage Lender to discuss programs that may help you.


Call our Mortgage Center: 508-867-0709

Email or Mortgage Team:

Contact a Mortgage Lender directly.

The Federal Housing Financing Agency provides valuable resources for those struggling with their mortgage or other housing finances.

Fannie Mae offers mortgage assistance and relief options to homeowners with a mortgage backed by Fannie Mae that are experiencing a hardship such as job loss, income loss, or sickness due to COVID-19.

Freddie Mac is extending help to homeowners with Freddie Mac-owned mortgages who are impacted by COVID-19 and as a result experiencing facing financial hardship.

Contact us for help
Image of couple in front of house. We're here to help.

Be Aware of Fraudsters

Fraudsters unfortunately prey on the fear of others during times of uncertainty, and the Coronavirus outbreak is no different. There have already been cases reported of fake websites and emails targeting unsuspecting victims.

If you believe you have become a victim of fraud, please visit our Security Center to report it to the appropriate organizations immediately. Learn more.

Visit the Federal Trade Commission’s site for specific coronavirus-related scam information and to keep yourself informed.


FTC Advice

Employee Care

Our employees are at the heart of everything we do at North Brookfield Savings Bank and their health and well-being remains to be a major priority. To do our part with practicing social distancing and to proactively limit their exposure to COVID-19, we have implemented some changes to our normal routines to help protect them even further. We will also continue to offer our employees support in various ways below.

  • We recently made the choice to close our lobbies of all locations and to serve our customers through drive-up only. Although we love interacting with our customers, this will limit close, face-to-face interaction experienced by our employees.
  • Employees will work on a two week rotating schedule, with some employees working from home when possible during their scheduled home week. This will limit exposure between our employees, reducing social interaction.
  • We have instructed employees to wear gloves and face masks while performing transactions.
  • We will continue to support all employees with continued pay and benefits during this time. This will remove any chance of financial hardship on our amazing employees.
  • We are connecting daily with our employees to ensure their health, both physical and mental, is remaining strong and healthy.

We have a resilient and dedicated employees at North Brookfield Savings Bank and we thank them for their unwavering commitment to ensuring our customers continue to receive the best absolute service.


We are always here to help.

Our friendly and experienced staff are happy to help you with any of your banking needs.