Coronavirus Resource Center


Our Plan Moving Forward   |   Remote Banking Options   |  Business Resources   |   Mortgage & Rental Assistance   |   Our Safety Measures 

Fraud Awareness   |   Stimulus Checks   |   CDC Resources     Employee Care   |    Valuable Resources   |   Families First Resources

Our customers, employees and communities are important to us, as is their safety and health. As we begin to move forward, we want you to know we are still here to help you with all of your banking needs. This resource center provides guidance, accurate resources, helpful information, details about the protective measures we are taking, and our plans for moving forward. If you find yourself experiencing financial difficulties as a result of COVID-19, we encourage you to contact us to see how we may be of assistance. Please continue to visit this page for frequent updates.

We are so happy to safely serve you.

We have carefully developed a phased plan to protect the safety of our customers and employees. We will continue to serve our customer with health and safety modifications in place, including face mask requirements and customer limits in lobbies. Drive-up service will continue to be available for all banking transactions. From time to time, certain branch locations may provide drive-up service only. Therefor, it is highly suggested that you check the Bank’s Hours and Locations webpage. All other locations will continue service through both drive-up and lobbies with safety modification in place.VIEW OUR LOCATIONS.

For more complex banking inquiries appointments are required. Please call  your local branch office to make an appointment. View branch locations. VIEW OUR FULL REOPENING PLAN.

Our Plan for Moving Forward  Frequently Asked Questions  Contact Us. We're Here to Help

CDC: About COVID-19

At a quick glance you can learn everything you need to know about COVID-19 and how to protect yourself. Learn more about COVID-19.

CDC: If You're Sick

Learn the advice the CDC has for those who are sick or caring for someone who is sick. Learn more about what to do if you are sick.

CDC: Stop the Spread

Learn the CDC’s recommended ways to fight the spread of germs. Learn more how to help stop the spread.

CDC: Symptom Checker

Use the CDC’s Coronavirus Symptom Checker Tool to learn more about symptoms to watch for. Learn more about symptoms.

Our Plan for

Moving Forward, Safely Together

As we begin moving forward together as a community, we want you to know that North Brookfield Savings Bank will continue to serve you with our excellent service and products that help you to reach your financial goals. As an essential business we have always remained open throughout the pandemic, serving our customers in modified ways, and we are happy to continue to serve our customers. We know this has not been easy and we want to thank you for your patience.

That is why, with much thought and careful planning, we have developed a phased plan for moving forward. This plan can change as federal, state and local guidance evolve. We are hopeful that by implementing our well-considered approach that we can favorably contribute to the improvement of our communities overall health.

View Our Plan for Moving Forward

Let us help you

Remote Banking Learning Lessons

We understand that using remote banking options like Online Banking, Bill Pay, our Mobile Banking app or Mobile Check Deposit may not be the most familiar or comfortable way to do your banking transactions. We are here to help you get comfortable with these easy-to-use options, get you signed up for services, give you personalized assistance over the phone, or demonstrations by virtual conference.

Contact us today to schedule your Remote Banking Lesson with a NBSB Banker.

Call 508-867-1322 or email

Contact us during regular business hours or email after hours for a response on the next business day. Please do not email confidential or sensitive information.

Remote Banking Options
Available to You

Although we are taking every precaution to protect the health and safety of our customers, we want to remind you and encourage you to take advantage of the convenient remote banking options available.

FREE Online Banking and Bill Pay: Check balances, view transaction details, transfer funds, set-up and pay your bills from one convenient and secure place. Learn more or sign up.

FREE Mobile Banking with Mobile Check Deposit: Once you have Online Banking, you can download the NBSB Mobile Banking app to securely access your accounts, check balances, view transactions and transfer funds. With FREE Mobile Check Deposit you can also deposit checks using your phone’s camera. Learn more or download the app.

Debit & ATM Cards: With a NBSB Debit Mastercard, you can make purchases anywhere you see the Mastercard logo, and your debit and ATM card lets you access cash from any ATM. To request a debit card please call us at 866-711-6272. Learn more.

ATMs: All North Brookfield Savings Bank ATMs will still be available for cash withdrawals and deposits. We have an ATM at each of our locations. View locations.

Telephone Banking at 1-800-433-3781: Easily check account balances, verify deposits and transactions, transfer funds, and more. Learn more.

APPLY ONLINE: You can apply for your mortgage or consumer loan or get started with the deposit application process from the comfort of your home. Apply online in minutes!

If you have any questions or want assistance with these options, we welcome you to call us at 866-711-6272.


We can help you stay connected

Stimulus Checks

Learn about who is eligible for a stimulus check, how much you will receive, when it will arrive, how you will receive it and more.

Check on the status of your stimulus check.

Visit our Stimulus Check FAQs to get some answers.

Learn more

Precautionary Measures We Are Taking

We have preventive measures in place to reduce the possibility that our operations are significantly affected by the Coronavirus, including:

  • Monitoring of potential outbreaks
  • Educating employees about COVID-19, hand washing techniques and symptom recognition
  • Providing hygiene training, tools and additional supplies to employees
  • Implementing increased cleaning and sanitizing of office and work surfaces throughout the workday
  • Communicating & coordinating with critical service providers and suppliers
  • We will continue to monitor our staff and take appropriate action to reduce exposure to other employees and customers if an employee is exhibiting symptoms. We have instructed and continue to encourage all colleagues exhibiting any signs of illness to stay home.
  • We have asked our cleaning staff to be even more detailed and vigilant in disinfecting frequently touched or accessed areas.
  • We encourage “social distance” techniques to minimize contact. In addition, we kindly ask all of our customers and visitors to help us maintain a handshake-free zone at all NBSB locations.


View Our Full Reopening Plan

Business Resources & Programs

In order to help businesses within our communities, many of which are facing difficulties resulting from COVID-19, we have provided valuable resources below and will continue to update them periodically.


Call our Business Center: 508-867-0710

Email our Business Team:

Contact a Business Lender directly.

SBA Paycheck Protection Program (PPP)

As a certified SBA lender, North Brookfield Savings Bank was instrumental in assisting businesses with obtaining Paycheck Protection Program loans, a program established to provide relief to small businesses so they can sustain their business and keep workers employed.


SBA Economic Injury Disaster Loan Program:

The Small Business Administration (SBA) approved a Massachusetts Disaster Declaration and as a result will offer low-interest federal disaster loans to qualifying Massachusetts small businesses suffering substantial economic injury as a result of COVID-19, in order to help them meet financial obligations and operating expenses. Submit your SBA application OR Learn more.

CDC Resources for Businesses & Employers:

The CDC provides information to help you plan, prepare, and respond to coronavirus disease. Learn more. Business Resources & Guidance: provides information for the business community to help them to navigate the outbreak of COVID-19. Learn more.

We are here to help you. If you require any additional support through this process please contact our Business Center Team at 508-867-0709.

Contact a Business Lender

Mortgage Assistance

We know times are tough, but we are here and ready to help you navigate through the challenges you may be facing. If you are experiencing financial hardship as a result of COVID-19, we may be able to help you.

How to get help with your mortgage. To get help postponing your mortgage payments or restructuring your loan, you need to speak to a Mortgage Lender to discuss programs that may help you.


Call our Mortgage Center: 508-867-0709

Email or Mortgage Team:

Contact a Mortgage Lender directly.

Baker-Polito Administration Announces $20 Million in Rental and Mortgage Assistance for Households Affected by COVID-19 Pandemic

Released on 6/30/2020 by the Office of Governor Charlie Baker and Lt. Governor Karyn Polito, the Executive Office of Housing and Economic Development, and the Housing and Community Development (DHDC). The Baker-Polito Administration announced a new $20 million, statewide fund to assist low-income households facing difficulty making rent and mortgage payments. The Emergency Rental and Mortgage Assistance (ERMA) program will provide direct funding to eligible households who have suffered financial hardship during the State of Emergency put in place to combat the spread of COVID-19. Learn more.

The Federal Housing Financing Agency provides valuable resources for those struggling with their mortgage or other housing finances.

Fannie Mae offers mortgage assistance and relief options to homeowners with a mortgage backed by Fannie Mae that are experiencing a hardship such as job loss, income loss, or sickness due to COVID-19.

Freddie Mac is extending help to homeowners with Freddie Mac-owned mortgages who are impacted by COVID-19 and as a result experiencing financial hardship.

Contact us for help
Image of couple in front of house. We're here to help.

Families First COVID-19 Service Resources Toolkit

Use this helpful guide to taking advantage of federal benefits, financial lifelines, tools and relief for Americans.

  • Individuals & Families
  • Emergency Paid Leave
  • Small Businesses
  • Medium-sized Businesses
  • Students & Educators
  • Indian Country
  • Veterans
View Guide
families first

Be Aware of Fraudsters

Fraudsters unfortunately prey on the fear of others during times of uncertainty, and the Coronavirus outbreak is no different. There have already been cases reported of fake websites and emails targeting unsuspecting victims.

If you believe you have become a victim of fraud, please visit our Security Center to report it to the appropriate organizations immediately. Learn more.

Visit the Federal Trade Commission’s site for specific coronavirus-related scam information and to keep yourself informed.


FTC Advice

Employee Care

Our employees are at the heart of everything we do at North Brookfield Savings Bank and their health and well-being remains to be a major priority. To do our part with practicing social distancing and to proactively limit their exposure to COVID-19, we have implemented some changes to our normal routines to help protect them even further. We will also continue to offer our employees support in various ways below.

  • We recently made the choice to close our lobbies of all locations and to serve our customers through drive-up only. Although we love interacting with our customers, this will limit close, face-to-face interaction experienced by our employees.
  • Employees will work on a two week rotating schedule, with some employees working from home when possible during their scheduled home week. This will limit exposure between our employees, reducing social interaction.
  • We have instructed employees to wear gloves and face masks while performing transactions.
  • We will continue to support all employees with continued pay and benefits during this time. This will remove any chance of financial hardship on our amazing employees.
  • We are connecting daily with our employees to ensure their health, both physical and mental, is remaining strong and healthy.

We have a resilient and dedicated employees at North Brookfield Savings Bank and we thank them for their unwavering commitment to ensuring our customers continue to receive the best absolute service.


We are always here to help.

Our friendly and experienced staff are happy to help you with any of your banking needs.

NBSB is Proud to Announce the Recent Promotion of Five Bank Employees

North Brookfield Savings Bank is proud to announce the recent promotion of Bank employees, Meagan Brousseau, Joseph Ribeiro, Jessica Shimansky, Hayley Sprague, and Kyle Leonard, who have continuously displayed their commitment to the customers, communities, and the overall success of the Bank.   “We are so happy to announce these well-deserved promotions and to have Meagan, Joseph, Jessica, Hayley, and […]

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NBSB Warns Community About Unemployment Insurance Fraud

Several agencies are investigating numerous fraud schemes targeting the unemployment insurance (UI) programs of various states. Fraudsters, are using the stolen identities of U.S. citizens to open accounts and file fraudulent claim for UI benefits. Consumers should be vigilant and take appropriate measures to safeguard themselves. This guide, created and provided by the U.S. Department of Justice and edited by […]

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North Brookfield Savings Bank’s Helpful Guide to Cyber Security

The ever increasing importance of cyber security is an issue that effects everyone who utilizes technology today. As such, North Brookfield Savings Bank is proud to support our communities by continuing to provide access to the latest resources, information, and tools. As a staunch proponent of online safety and security, North Brookfield Savings Bank has compiled the below resources, in […]

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North Brookfield Savings Bank Announces Promotion of Cheryl Orne to Deposit Operations Manager

North Brookfield Savings Bank is pleased to announce the recent promotion of Cheryl Orne to Deposit Operations Manager of the Bank’s Operations Department.   “We are happy to have Cheryl grow with North Brookfield Savings Bank with this well-deserved promotion,” said North Brookfield Savings Bank Senior Vice President Patty Ostrout. “Her on going dedication to providing our customers with the […]

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NBSB Brings Awareness to National Suicide Prevention Month, Provides Resources

September is National Suicide Prevention Month, and North Brookfield Savings Bank is bringing attention to the month-long campaign in an effort to raise awareness about suicide prevention, reduce stigma around the topic, and encourage those in need to utilize available resources. With times of late being more challenging than ever, it is important that all organizations do their part to […]

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NBSB Proudly Congratulates Patty Ostrout as a New England Women in Banking 2020 Winner

Patty Ostrout, Senior Vice President of Retail Banking was a 2020 New England Women in Banking winner, along with 12 other female bankers.   North Brookfield Savings Bank is very proud to announce that Patty Ostrout, NBSB Senior Vice President of Retail Banking, has been named a 2020 New England Woman in Banking winner.   Each year Banking New England […]

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