Consumer Alerts

 

North Brookfield Savings Bank considers your financial security a top priority. To help protect yourself against fraud, be alert to any suspicious activity on your accounts and inform us if you notice anything out of the ordinary by calling 866-711-6272.

Visit the FDIC: Consumer Alerts Page for more information.

 

FRAUD ALERT

North Brookfield Savings Bank has recently been notified by MasterCard of a possible security breach of a national merchant’s database. 

The at risk time period that was provided is 04/11/2014 through 09/07/2014.

If your card was on the list provided you will be receiving notification by mail and we have proactively reissued a replacement card for you. A separate pin mailer will be sent containing your pin.  Also, for your security, your current card Point of Sale limit has been reduced to $250.00 until your new card has been received. 

Once you received your replacement card, please activate it as soon as possible and kindly return your old card to us so we can properly deactivate it and destroy it for you.

If you have any questions or concerns please contact the NBSB Operations Department at 508-867-7442.


 

FRAUDULENT ACTIVITY

March 5, 2014 – We have recently been alerted that phone calls, emails and text messages are being received that appear to be fraudulent.  The caller is asked to provide their debit card number, PIN, account number and sometimes other sensitive information. North Brookfield Savings Bank will NEVER contact you requesting sensitive information.  Never give out your personal or financial information in response to an unsolicited phone call, fax, text message or email, no matter how official it may seem.

If you are ever asked to give personal information of any nature or have received suspicious inquiries, please notify us right away at 866-711-6272.


ATTENTION DEBIT CARD CUSTOMERS

We’ve recently received notification a merchant breach has occurred and your debit card may have been compromised.

We are working diligently to safeguard your account. However, we recommend you monitor your accounts closely for 12 – 24 months. You can monitor your accounts through our Online Banking Service, eStatements, and monthly account statements. If you notice any suspicious or fraudulent activity please notify us at 508-867-7442 immediately.

Your card may NOT be available for point-of-sale transactions only if your debit card was included in this compromise. You will receive notification by letter if your card was compromised and a replacement debit card will be issued.

This compromise was not a result of a security breach at North Brookfield Savings Bank; however we would like to help you with any concerns you may have about your accounts.

If you have any questions or concerns please contact us at 508-867-7442.


 

E-mail Claiming to Be From the FDIC – January 30, 2013 – The Federal Deposit Insurance Corporation (FDIC) has received numerous reports of fraudulent e-mails that have the appearance of being sent from the FDIC. Learn more.