Consumer Alerts

North Brookfield Savings Bank considers your financial security a top priority.

To help protect yourself against fraud, be alert to any suspicious activity on your accounts and inform us if you notice anything out of the ordinary at 866-711-6272.

 

Your account is protected around the clock with FraudWatch® PLUS!

North Brookfield Savings Bank has a 24 hour fraud monitoring service on all debit cards issued which helps to protect you against the increasingly savvy perpetrators of debit card fraud. FraudWatch® PLUS recognizes potentially fraudulent transactions on your debit card and may contact you by phone to verify any suspicious activity.  Your debit card may be temporarily blocked at this time to prevent any fraudulent activity from processing through to your account.  FraudWatch® PLUS analysts will leave you a message if they cannot reach you immediately.  The block will be removed when you have confirmed the transaction(s) are legitimate.

Your card may also be blocked at times for a certain merchant or country if we are experiencing high volumes of fraud in these particular areas.  Please notify us if you are planning on traveling on vacation so we can take the necessary measures to prevent any inconvenience to you.

It is always a best practice to monitor your account for any suspicious activity and contact us as soon as possible if you suspect fraud.  Feel free to contact us with any questions or concerns you may have at 866-711-6272.  We are here to help.

 

FRAUD ALERT

North Brookfield Savings Bank has recently been notified by MasterCard of a possible security breach of a national merchant’s database. 

The at risk time period that was provided is 04/11/2014 through 09/07/2014.

If your card was on the list provided you will be receiving notification by mail and we have proactively reissued a replacement card for you. A separate pin mailer will be sent containing your pin.  Also, for your security, your current card Point of Sale limit has been reduced to $250.00 until your new card has been received. 

Once you received your replacement card, please activate it as soon as possible and kindly return your old card to us so we can properly deactivate it and destroy it for you.

If you have any questions or concerns please contact the NBSB Operations Department at 508-867-7442.


FRAUDULENT ACTIVITY

March 5, 2014 – We have recently been alerted that phone calls, emails and text messages are being received that appear to be fraudulent.  The caller is asked to provide their debit card number, PIN, account number and sometimes other sensitive information. North Brookfield Savings Bank will NEVER contact you requesting sensitive information.  Never give out your personal or financial information in response to an unsolicited phone call, fax, text message or email, no matter how official it may seem.

If you are ever asked to give personal information of any nature or have received suspicious inquiries, please notify us right away at 866-711-6272.


 E-mail Claiming to Be From the FDIC – January 30, 2013 

The Federal Deposit Insurance Corporation (FDIC) has received numerous reports of fraudulent e-mails that have the appearance of being sent from the FDIC. Learn more.


 

Visit the FDIC: Consumer Alerts Page for more information.